Whether you are exploring care, already receiving support or need to raise a concern, our team is here to listen and help.
01229 846646
admin@wecare2.co.uk
Call our friendly team on 01229 846646 or email admin@wecare2.co.uk. You can also send an enquiry through our contact page. We normally arrange a free, no-obligation home assessment within 24 hours, typically.
We will listen to what matters to you, talk through the type of support you may need and explain the next steps clearly. There is no obligation to proceed.
Our office hours are:
Care visits and out-of-hours support are arranged according to each person's care plan. If you are already receiving care, use the contact route shared by your coordinator for urgent service questions.
Call 999 if someone is in immediate danger or needs emergency medical help. For urgent medical advice that is not an emergency, call NHS 111. For a safeguarding concern, contact us on 01229 846646 and read our Safeguarding page for more information.
If a scheduled visit has not arrived, call us as soon as possible so we can check the visit and support you. Please do not wait for an online form if the matter is urgent.
We welcome feedback about our care. Tell your carer, coordinator or registered manager what has happened, or contact us by phone, email or post. We will acknowledge concerns, investigate fairly and keep you updated.
You can write to WeCare2 Home Services Ltd, 48 Dartmouth St, Walney, LA14 3AS. If you remain unhappy after speaking with us, we can explain the appropriate independent or statutory route for your concern.
Read our frequently asked questions for quick answers about assessments, carers and care packages. Our Privacy Policy explains how website enquiries are handled, while the WeCare2 Platform page contains our full privacy notice.
No question is too small. Contact WeCare2 and a member of our team will be happy to help.
